Your team is spread across multiple countries, your CRM is full of contacts, and your phone is ringing all day. But all those calls remain disconnected – no recordings, no data, no connection to your customer information. KrispCall aims to change that with a cloud call center that integrates with the tools you already use.
Who is behind KrispCall?
KrispCall was founded in 2020 by Rajendra Dangol and Dinesh Silwal from Singapore. The duo saw how companies struggled with outdated telephony systems that didn’t keep up with the shift to remote work. While teams became increasingly distributed across different countries and time zones, many companies held on to local phone lines and hardware that didn’t scale.
The original idea was simple: modernize business telephony by seamlessly integrating it with the workflows and CRM systems that teams already use daily. Instead of building another standalone tool, KrispCall wanted to bridge the gap between conversations and customer data. The company built their platform on top of the Twilio infrastructure, allowing them to scale quickly without having to set up an entire phone network themselves.
That approach worked. In the first three years, revenue grew by 3000%, and now more than 5,000 companies use the platform. KrispCall now supports virtual numbers in more than 100 countries, making it especially attractive for startups and scale-ups operating internationally without physical offices.
Who is KrispCall for?
KrispCall primarily targets startups, remote teams, and small call centers that want to quickly set up a professional phone system without the hassle of hardware or long contracts. It’s built for teams already working with CRM systems like HubSpot or Pipedrive and want to connect their telephony directly to them.
The platform works well if you:
- You have a growing business that makes international calls
- Your sales or support team wants to equip themselves with a shared inbox for conversations
- You don’t have the budget for expensive enterprise solutions
- You’re looking for flexibility to scale up or down quickly
On the other hand, KrispCall is less suitable for individuals without a business registration – you need a company registration to get started. Large enterprises with strict on-premise requirements may also want to look elsewhere, as KrispCall runs entirely in the cloud. And if you’re a freelancer or solopreneur who mainly wants a second number on your phone, there are simpler alternatives.
What can KrispCall do?
KrispCall approaches business telephony with a focus on teamwork and data. The basics are solid: calling, answering, forwarding. But where it gets interesting is how everything comes together in one interface and how calls are automatically linked to your customer data.
The main features at a glance:
- Unified Callbox: A central inbox where all calls, voicemails, and missed calls from the entire team come together. You can see at a glance who handled what and can assign calls to colleagues. Useful when multiple people are working with the same customers.
- Global Calling: You can purchase virtual numbers in more than 100 countries and call from those numbers. This way you appear locally present without having an office there. Customers call a local number, you answer from your laptop in a completely different country.
- Interactive Voice Response (IVR): A menu that guides callers to the right department or employee. “Press 1 for sales, 2 for support” – that kind of thing. You set it up yourself via the web interface without having to hire a telephony specialist.
- Call Recording: All calls can be automatically recorded. Good for training, quality control, or simply to listen back to what exactly was agreed upon. Do watch out for GDPR rules if you use this.
- CRM Integrations: Connections with HubSpot, Pipedrive, Zoho, and other systems. Calls automatically appear in the customer profile, including recording and notes. You no longer have to manually log who you called when.
- AI Call Analytics: Transcriptions of calls, sentiment analysis, and insights into call duration and wait times. The AI features are a paid add-on on top of your subscription, so factor that in beforehand.
Additionally, there’s a Power Dialer for outbound sales (automatically dialing through a list), voicemail transcription, and the ability to send SMS messages from your business number. It works through the web app in your browser or through the mobile apps for iOS and Android. There is no native desktop app, which some users experience as a shortcoming.
What does KrispCall cost?
KrispCall doesn’t have a free plan, but does offer a 14-day trial to test things out. After that, you choose from two main plans.
The Essential plan costs 15 dollars per user per month with monthly billing, or 12 dollars per month if you pay a year in advance (144 dollars total). This plan gives you access to the basics: calling, IVR, call recording, and the most important CRM integrations.
The Standard plan costs 40 dollars per user per month, or 32 dollars per month with annual billing (384 dollars total). This includes more advanced features like call queuing, more simultaneous calls, and more extensive analytics.
Please note: these prices only cover the platform itself. The costs for actually making calls and sending SMS messages come on top of that. Those rates differ per country and are billed separately based on usage. So calculate in advance what you call on average, otherwise you’ll be in for surprises at the end of the month.
For small teams that occasionally make international calls, it’s affordable. But if you run a call center with high call volumes, those extra costs can add up quickly. Compare that carefully with alternatives that have all-in pricing.
What should you watch out for?
KrispCall generally scores well on ease of use and price, but there are a few stumbling blocks that users run into.
The mobile app is the biggest pain point. Multiple users report bugs with the connection, especially when your phone is on the lock screen. Sometimes the app misses incoming calls or the connection drops out of nowhere. For a telephony app, that’s obviously annoying. KrispCall is working on improvements, but at this time the web app is more reliable than the mobile version.
Another frustration point is the account verification during setup. Some users wait days before their account is approved and they can get started. That’s understandable from an anti-fraud perspective, but if you need a number quickly for a campaign, that delay can be inconvenient.
The lack of a native desktop application is a missed feature for some teams. You’re stuck with the web app in your browser, which works fine but is less convenient if you switch between tabs a lot. A dedicated app would be clearer and could integrate better with your system (think notifications and keyboard shortcuts).
The analytics are fairly basic. You get insights into call duration, missed calls, and wait times, but if you really want to dig deep into performance metrics or run detailed reports, you’ll quickly fall short. For small teams it’s sufficient, but call centers that manage based on data may miss functionality.
Finally, the documentation is sometimes a bit superficial. For standard setup there’s enough explanation, but if you want to build more complex scenarios (for example, advanced IVR structures or custom integrations), you sometimes miss the depth. The support is helpful, but it would be nicer if you could figure it out yourself in the docs.
KrispCall alternatives
KrispCall is not the only player in this field. Depending on your situation, these alternatives may be a better fit:
- Aircall: A more robust solution that is particularly popular with larger sales teams. Aircall is more expensive than KrispCall, but offers more stability and more advanced features for enterprise use. Choose Aircall if you’re looking for an established solution with a proven track record with larger organizations.
- CloudTalk: More focused on call center analytics and reporting. If you need in-depth insights into team performance, wait times, and customer satisfaction, then CloudTalk offers more than KrispCall. Comparably priced though.
- OpenPhone: Much simpler and more aimed at small teams and freelancers. The interface is cleaner but you miss advanced routing and IVR options. Choose OpenPhone if you mainly want a second business number without any fuss.
Frequently asked questions
A few questions that often come up with people considering KrispCall:
Can I keep my current number?
Yes, KrispCall supports number porting for most countries and providers. You can transfer your existing business number to the platform, so customers just keep calling the same number. The process is called ‘porting’ and usually takes a few business days, depending on your current provider.
Is there a free trial?
Yes, you get 14 days to try out KrispCall without paying right away. This way you can test whether the integrations work as you expect and whether the interface fits your team. After those two weeks, you choose a paid plan or the account stops automatically.
Does KrispCall work internationally?
Absolutely. You can purchase virtual numbers in more than 100 countries and make calls worldwide from those numbers. This makes the platform particularly interesting if you have customers in different countries and want to be locally accessible. The calling rates per country vary, so check them in advance in the dashboard.
Conclusion
KrispCall is a solid choice for startups and remote teams that want a professional telephony system quickly without the hassle of hardware. The CRM integrations work well, the international reach is impressive, and the price is reasonable for what you get. However, the mobile app still has some teething problems and the analytics remain fairly basic.
Choose KrispCall if you have a growing business that operates internationally and already works with tools like HubSpot. Skip it if you’re a large enterprise with strict requirements, or if you need a super-stable mobile experience. For everything in between, it’s a great option to start with.
